Privacy policy
Last updated: April 30, 2025
At Rivtria, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase. All personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
Who We Are
Rivtria is based in Greece and acts as the data controller for personal data processed through this website. This means we determine how and why your personal data is used. If you have any questions regarding this Privacy Policy or your personal data, you can contact us at hello@rivtria.com
What Data We Collect
When you interact with our website, we may collect personal information such as your name, billing and shipping address, email address, phone number, order and payment details, as well as basic technical information like IP address and device data. We do not intentionally collect sensitive personal data.
How We Collect Your Data
Your personal data is collected when you place an order, contact us by email, subscribe to marketing communications, or browse our website. Some data is provided directly by you, while other information is collected automatically through cookies and similar technologies.
Why We Use Your Data
We use your personal data to process and deliver orders, communicate with you regarding purchases or support requests, send marketing emails when you have given consent, and operate and improve our website to provide a better user experience.
Legal Basis for Processing
Personal data is processed when necessary to perform a contract with you, such as fulfilling an order. In some cases, we process data based on your consent, for example for marketing communications. We may also process data where we have a legitimate interest, such as maintaining website functionality and providing customer support.
Cookies
Our website uses cookies and similar technologies to ensure proper functionality and to improve user experience. You can manage or disable cookies at any time through your browser settings.
To Whom Do We Provide Your Personal Data
We guarantee that your personal data will not be sold. Your information is shared only when necessary to operate our store, such as with payment providers, shipping partners, and technical or email service providers. All third parties process personal data in accordance with applicable data protection laws.
International Data Transfers
As Rivtria ships worldwide, your personal data may be processed outside the European Economic Area (EEA). In such cases, appropriate safeguards are applied to ensure your data remains protected in accordance with GDPR requirements.
Data Retention
We retain personal data only for as long as necessary to fulfil orders, comply with legal and accounting obligations, and provide customer support. Order-related information may be stored for up to 10 years, where required by law.
Your Rights
You have the right to access your personal data, request corrections, request deletion, and withdraw consent at any time. If you wish to exercise any of these rights, you can contact us at hello@rivtria.com
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page.
